Shipping and Return Policies

 

Shipping:

Outgoing shipping is free for all purchases, new and reworked products, including exchanges.

Return shipping when claims are made within 30 days of delivery is also free. We’ll provide you with a return label. Please contact us to authorize a return and provide a shipping label. See Returns and exchanges below.

Incoming shipping for rework services is paid by the customer. For incoming shipping, we are not responsible for damaged, lost, or stolen items. Please, package well to protect your items.

Ship to:
Soler Performance LLC
25303 Profit Drive
Daphne, AL 36526

We use priority shipping (usually 1-3 business days) for all outgoing packages. We’ll process your order the same day it is received and will ship the next business day at the latest.

Reworked parts will take up to two weeks in our facility before they are shipped back to the customer(s).

Returns and Exchanges:

We are proud to provide a no questions asked 30 day money back warranty in all our products. New products are eligible for exchange due to malfunction for 12 months after delivery date. Reworked products are limited to the 30 day warranty only.

If you are not satisfied with our product for any reason within the first 30 days of delivery, just let us know and we’ll authorize a return and provide a return label for you. Once the product has been received and inspected by us, you’ll have the choice of a full refund or an exchange for the same or a different product.

If your product is a reworked unit, you will get a full refund if a claim is made within the first 30 days after delivery and after we receive and inspect the part. We are not responsible for malfunction of a used unit. We’ll however, honor claims due to manufacturing/workmanship defects.