Shipping and Return Policies

 

Shipping:

Outgoing shipping is free for all purchases, new and reworked products, including exchanges. We use USPS priority mail (usually 1-3 business days) for all outgoing packages. We’ll process your order the same day it is received and will ship the next business day at the latest.

Our responsibility for delivery ends once the item is marked as delivered by the carrier. WE ARE NOT RESPONSIBLE FOR STOLEN PACKAGES. Please, instruct us to deliver using special mailing/shipping services if your delivery address or zip code is prone to stolen mail/packages.

Return shipping, when claims are made within 30 days of delivery, is also free. We’ll provide you with a return label. Please contact us to authorize a return and provide a shipping label. See Returns and exchanges below.

Incoming shipments for rework services is paid by the customer. For incoming shipment, we are not responsible for damaged or lost items. Please, package well to protect your items.

Normally, and depending on work load, reworked parts will stay for a business day or two in our facility before they are finished and shipped back to the customer(s). In rare occasions, it can sometimes take up to a week to process. Please contact us close to the date you plan to have the rework done for a proper turnaround time estimate.

Ship to:
Soler Performance LLC
25303 Profit Drive
Daphne, AL 36526

Returns and Exchanges:

We are proud to provide a no questions asked 30-day money back warranty in all our products. All products are eligible for repair/exchange due to malfunction for 12 months after the delivery date.

If you are not satisfied with our product for any reason within the first 30 days of delivery, just let us know and we’ll authorize a return and provide a return label for you. Once the product has been received and inspected by us, you’ll have the choice of a full refund or an exchange for the same or a different product.